Fulfillment

Fulfillment - Refunds - Cancellation

Last updated Feb 04, 2024

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Fulfillment - Refunds - Cancellation

These policies and provisions will aid Participating Members to determine how The Gray Market fulfills orders and payments made by credit card via the payment processor Stripe. These terms refer to the offer, acceptance and consideration of payment necessary to utilize The Gray Market’s digital Products & Services in respect of these provisions of the Company’s stated services.

Fulfillment Policy

At The Gray Market, we strive to provide Products & Services that exceed expectations. User satisfaction is a priority for the company, and the team evaluates all positive and negative feedback in order to improve customer service and user experience. This Fulfillment Policy informs Participating Members about the delivery policy and the rules and guidelines related to the refunds for services purchased from The Gray Market. Please read this Policy carefully to understand your rights and also understand the rules and requirements for a refund. Payment for our Products & Services and refunds are denominated in U.S. Dollars.

Delivery Policy

The Gray Market is a financial technology company operating multiple modern investment vehicles as digital Products & Services. These Products & Services are delivered to users via electronic and digital methods of communication including email, website, decentralized application, and other forms of electronic communication. Participation requires user access to the Gray.Market website, as well as access to the decentralized application. Access to Products & Services are provided to the Participating Member immediately following payment for the Gray Market Pro Subscription Service.

Refunds

The Gray Market may offer a refund if the user/Participating Member is not completely satisfied with their utilization of The Gray Market Products & Services during the term of use. Refunds are not guaranteed. Refund requests will be reviewed on a case by case basis. Refunds apply to the Gray Market Pro Subscription Service monthly payments processed by Stripe. A refund will be applied to the Original Payment Method utilized by the Participating Member. Refunds can take 7-14 business days to process and settle when dealing with a Participating Members bank or credit card.

Initiate a Refund

In order to initiate a refund, the Participating Member should open a help ticket in The Gray Market Discord. Inform the team member that you would like to initiate a refund to start that process.

Or

Contact The Gray Market via email: [email protected]

Provide detailed information related to the refund including Participating Member information, Gray Market account information, blockchain wallet information, payment information such as payment type, payment date, and payment method.

Exceptions

Notwithstanding other provisions of this Policy, we may refuse to grant a refund if:

  • You received what you ordered, but simply changed your mind about the service

  • You did not fully understand The Gray Market Products & Services prior to purchase

  • You fail to abide by The Gray Market Terms of Use,User Agreement, or any other Policy & Agreement

  • You are removed from The Gray Market for violations of terms or policies

  • You failed to request a refund and cancel your Pro Membership before being charged for the next subscription period

Returns

The Gray Market provides digital Products & Services. No returns can be made on those services, but in some circumstances we offer refunds. Our refund policy has been explained above.

Cancellation Policy

YOUR PRO MEMBER SUBSCRIPTION SERVICE CANCELLATION MUST BE RECEIVED BEFORE THE RENEWAL DATE IN ORDER TO AVOID CHARGE FOR THE NEXT SUBSCRIPTION PERIOD.

The “Subscription Billing Date” is the date when you purchase your first subscription to the Subscription Product.

Potential Fees

Charges or fees from third-party service providers are not covered by The Gray Market. The Gray Market is unable to initiate returns or refunds on behalf of a merchant or any other third-party service. To initiate a refund from a third-party, please reach out to the merchant that created the charge.

Products & Services purchased from gray.market could be subject to a refund fee up to 25% of the item. Refunds of financial Products & Services could have additional fees added to transactions if they are not within the typical product cycle/billing cycle. Additional fees for refunds are handled and decided on a case by case basis and do not always apply.

How to File a Complaint

If you are dissatisfied with the Products & Services provided by The Gray Market, and you are eligible for a

refund under the terms of this Policy, you can file an email complaint to [email protected]. All complaints will be investigated by The Gray Market team.

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Services are provided by Gray Digital Capital Management, Inc.; Gray Digital Capital Management USA, LLC and Gray Digital Technologies, LLC ("Gray Digital"), collectively "The Company",

Investors and other participants in the Gray Digital ecosystem should carefully consider their financial circumstances, risk tolerance, and investment objectives before deciding to invest in the Company or interact with the ecosystem in any way. The risks outlined in the risk disclosure are not exhaustive, and potential investors and participants should review the Company's offering documents and terms of use for a more complete discussion of the risks associated with investing in the Company and participating in the Gray Digital ecosystem. By investing in Gray Digital or participating in the Gray Digital ecosystem, you acknowledge that you have read, understood, and accepted the risks detailed in this legal risk disclosure.

Nothing on this website should be considered an offer, solicitation of an offer, or advice to buy or sell securities or investment products. Past performance is no guarantee of future results. Any historical returns, expected returns, or probability projections are hypothetical in nature and may not reflect actual future performance. Account holdings and other information provided are for illustrative purposes only and are not to be considered investment recommendations. The content on this website is for informational purposes only and does not constitute a comprehensive description of Gray Digital's advisory services.

The performance discussed herein is historic and reflects an investment for a limited period of time. It should not be assumed that future investors would experience returns, if any, comparable to those illustrated herein. Past performance is not indicative of future returns. Investment results will fluctuate. Returns are not guaranteed. All investments are subject to the risk of loss, including the loss of principal. No representation is being made that an investment account has, will, or is likely to achieve profits or losses equal to the profits or losses shown. Actual returns will vary greatly and depend on personal and market conditions. Before investing, consider your financial goals and the costs of using the program.

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This information contains certain “forward-looking statements,” which may be identified by the use of such words as “believe,” “expect,” “anticipate,” “should,” “planned,” “estimated,” “potential” and other similar terms.

Examples of forward-looking statements include, but are not limited to, estimates with respect to financial condition, results of operations, and success or lack of success of the depicted investment strategy. All are subject to various factors, including, but not limited to general and local economic conditions, changing levels of competition within certain industries and markets, changes in interest rates, changes in legislation or regulation, and other economic, competitive, governmental, regulatory and technological factors affecting operations that could cause actual results to differ materially from projected results.

Targeted returns (e.g., forward-looking statements of performance up to a stated return) reflects the returns that the Company is seeking to achieve over a particular period of time. Projected returns reflect the Company's performance estimate - i.e., the returns that the Company believes can be achieved using the advertised investment services. Target returns are presented to inform clients or potential clients about the Company's risk tolerances when managing investments and to provide information useful to a client or potential client when assessing how the the Companys strategy fits within the investor's overall portfolio. Target returns are not guarantees or promises of future return.

Please refer to Gray Digital's documentation for important additional information. Certain investments are not suitable for all investors. Before investing, you should consider your investment objectives and any fees charged by Gray Digital. The rate of return on investments can vary widely over time, especially for long term investments. Investment losses are possible, including the potential loss of all amounts invested, including principal.

Contact Gray Digital at[email protected]  167 Madison Avenue, New York, NY, 10016.