Fulfillment
Fulfillment - Refunds - Cancellation
Last updated Feb 04, 2024
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Fulfillment - Refunds - Cancellation
These policies and provisions will aid Participating Members to determine how The Gray Market fulfills orders and payments made by credit card via the payment processor Stripe. These terms refer to the offer, acceptance and consideration of payment necessary to utilize The Gray Market’s digital Products & Services in respect of these provisions of the Company’s stated services.
Fulfillment Policy
At The Gray Market, we strive to provide Products & Services that exceed expectations. User satisfaction is a priority for the company, and the team evaluates all positive and negative feedback in order to improve customer service and user experience. This Fulfillment Policy informs Participating Members about the delivery policy and the rules and guidelines related to the refunds for services purchased from The Gray Market. Please read this Policy carefully to understand your rights and also understand the rules and requirements for a refund. Payment for our Products & Services and refunds are denominated in U.S. Dollars.
Delivery Policy
The Gray Market is a financial technology company operating multiple modern investment vehicles as digital Products & Services. These Products & Services are delivered to users via electronic and digital methods of communication including email, website, decentralized application, and other forms of electronic communication. Participation requires user access to the Gray.Market website, as well as access to the decentralized application. Access to Products & Services are provided to the Participating Member immediately following payment for the Gray Market Pro Subscription Service.
Refunds
The Gray Market may offer a refund if the user/Participating Member is not completely satisfied with their utilization of The Gray Market Products & Services during the term of use. Refunds are not guaranteed. Refund requests will be reviewed on a case by case basis. Refunds apply to the Gray Market Pro Subscription Service monthly payments processed by Stripe. A refund will be applied to the Original Payment Method utilized by the Participating Member. Refunds can take 7-14 business days to process and settle when dealing with a Participating Members bank or credit card.
Initiate a Refund
In order to initiate a refund, the Participating Member should open a help ticket in The Gray Market Discord. Inform the team member that you would like to initiate a refund to start that process.
Or
Contact The Gray Market via email: [email protected]
Provide detailed information related to the refund including Participating Member information, Gray Market account information, blockchain wallet information, payment information such as payment type, payment date, and payment method.
Exceptions
Notwithstanding other provisions of this Policy, we may refuse to grant a refund if:
You received what you ordered, but simply changed your mind about the service
You did not fully understand The Gray Market Products & Services prior to purchase
You fail to abide by The Gray Market Terms of Use,User Agreement, or any other Policy & Agreement
You are removed from The Gray Market for violations of terms or policies
You failed to request a refund and cancel your Pro Membership before being charged for the next subscription period
Returns
The Gray Market provides digital Products & Services. No returns can be made on those services, but in some circumstances we offer refunds. Our refund policy has been explained above.
Cancellation Policy
YOUR PRO MEMBER SUBSCRIPTION SERVICE CANCELLATION MUST BE RECEIVED BEFORE THE RENEWAL DATE IN ORDER TO AVOID CHARGE FOR THE NEXT SUBSCRIPTION PERIOD.
The “Subscription Billing Date” is the date when you purchase your first subscription to the Subscription Product.
Potential Fees
Charges or fees from third-party service providers are not covered by The Gray Market. The Gray Market is unable to initiate returns or refunds on behalf of a merchant or any other third-party service. To initiate a refund from a third-party, please reach out to the merchant that created the charge.
Products & Services purchased from gray.market could be subject to a refund fee up to 25% of the item. Refunds of financial Products & Services could have additional fees added to transactions if they are not within the typical product cycle/billing cycle. Additional fees for refunds are handled and decided on a case by case basis and do not always apply.
How to File a Complaint
If you are dissatisfied with the Products & Services provided by The Gray Market, and you are eligible for a
refund under the terms of this Policy, you can file an email complaint to [email protected]. All complaints will be investigated by The Gray Market team.